Therapeutic Supervision & Consultancy

Professional Supervision Agreement

Version: 2.0 – November 2026 · Next Review: November 2027

Welcome

Thank you for choosing Therapeutic Supervision & Consultancy (TSC). Professional supervision is an important part of maintaining safe, ethical and effective practice. It provides a confidential and supportive space to reflect on your work, explore professional challenges, develop your practice and consider the impact of your work on yourself and those you support. This agreement outlines how we will work together, what you can expect from supervision and the responsibilities of both supervisor and supervisee. It also explains confidentiality, professional accountability, record keeping, fees, attendance and, where applicable, arrangements involving an organisation funding your supervision. Please read this agreement carefully and raise any questions before signing. It is important that we both understand and agree to the arrangements from the outset.

About your supervisor

My name is Jayne Roberts. I am an Integrative Counsellor and an Accredited Member of the British Association for Counselling and Psychotherapy (BACP). I work in accordance with the relevant professional and ethical standards governing my practice and maintain my own regular professional supervision, continuing professional development (CPD) and appropriate professional indemnity insurance. Therapeutic Supervision & Consultancy (TSC) is an independently operated sole-trader business run by Jayne Roberts. It is legally separate from Cloud 9 For Life Group Ltd, which operates Cloud 9 for life. For the purposes of this agreement, references to TSC mean Jayne Roberts trading as Therapeutic Supervision & Consultancy.

Purpose and nature of supervision

Supervision provides a structured yet flexible opportunity to reflect on all aspects of your professional practice.

Our work may include:

• Reflecting on your client or service-user work and therapeutic relationships.
• Exploring clinical, ethical and professional dilemmas.
• Considering safeguarding, risk and professional responsibilities.
• Exploring boundaries, decision-making and professional accountability.
• Developing therapeutic knowledge, skills and confidence.
• Considering the emotional impact of your work, including stress, workload, wellbeing and personal life.
• Identifying learning needs and opportunities for further development.
• Reviewing professional standards, organisational requirements and relevant policies.
• Recognising strengths, achievements and areas for development.

Supervision is intended to be supportive, reflective and developmental. It is not simply a process of case management or performance monitoring. I aim to provide a safe, respectful and non-judgemental environment where you can speak openly, explore uncertainty and reflect on difficulties without fear of unjustified criticism. Where appropriate, I may offer feedback, professional challenge, guidance, resources or recommendations to support your development and promote safe practice.

The supervisory relationship

Supervision is a collaborative professional relationship based on mutual respect, openness, honesty and accountability. My responsibility is to provide appropriate professional support, facilitate reflection, offer challenge where necessary and help you consider the ethical and clinical implications of your work. Your responsibility is to engage openly, bring relevant material for discussion and take appropriate responsibility for decisions made within your own professional practice. We will work together to establish an approach that meets your professional needs, experience, workload and any relevant requirements of your governing or professional body. Supervision should provide sufficient space for reflection and professional development, rather than becoming solely an extension of organisational management or appraisal.

Professional membership, competence and insurance

Both supervisor and supervisee agree to work in accordance with the relevant ethical framework, professional standards and requirements applicable to their practice.

The supervisee agrees to:

• Maintain appropriate professional membership, registration or accreditation where required by their role.
• Keep their professional knowledge and skills up to date.
• Maintain appropriate professional indemnity and public liability insurance where required for their work.
• Inform the supervisor of any changes to professional membership, registration, accreditation, insurance or fitness-to-practise status that may affect their work.
• Inform the supervisor of any significant professional concerns, complaints, investigations or restrictions that may have an impact on their practice or the supervisory relationship.

The supervisor will also maintain appropriate professional membership, insurance, supervision and CPD arrangements.

Supervision arrangements and frequency

The frequency and duration of supervision will be agreed at the beginning of our work together, taking account of your caseload, experience, professional requirements and any organisational expectations. All being considered withing the supervisees governing body.

Our agreed arrangements are: (please complete these details in the form below)

Supervision may take place:

• Face-to-face.
• Online or by video call.
• By telephone, where appropriate and agreed.

Additional sessions may be arranged where required, for example, during periods of increased workload, significant clinical difficulty, safeguarding concerns or professional transition. Supervision frequency should be reviewed if your caseload, responsibilities or professional requirements change. It remains the supervisee's responsibility to ensure that they receive the amount of supervision required by their professional body, regulator, training provider or organisation. Where applicable, the arrangements will also be reviewed against the requirements of the commissioning organisation.

Group supervision

Supervisees may have the opportunity to attend group supervision as an additional learning and development opportunity. Group supervision may provide opportunities for shared reflection, professional discussion, peer learning and consideration of different perspectives. Participation in group supervision is subject to separate arrangements, including the agreed group size, frequency, fees and confidentiality expectations. All participants are expected to respect the confidentiality of information shared within the group. However, confidentiality between participants cannot be guaranteed in the same way as confidentiality within an individual supervisory relationship. Participants must not disclose information shared by others outside the group unless there is a legitimate legal or ethical reason to do so. Identifiable client or third-party information should be avoided wherever possible.

Confidentiality

Confidentiality is central to effective supervision. You should feel able to discuss your professional work openly, including uncertainty, mistakes, ethical dilemmas and difficult experiences. Information shared during supervision will be treated confidentially, subject to the limits outlined in this agreement. There may be circumstances where information needs to be shared without your consent. These may include:

• Where there is a serious concern about the risk of significant harm to you or another person.
• Where there are safeguarding concerns involving a child or an adult at risk.
• Where there is a serious concern about unsafe, unethical or potentially unlawful professional practice.
• Where disclosure is required or authorised by law, including a valid court order.
• Where information is necessary to meet a recognised professional, regulatory or legal obligation.
• Where disclosure is necessary to establish, exercise or defend a legal claim.

Any such situation will be considered carefully, taking account of the seriousness of the concern, professional responsibilities and the need for proportionate action. Where appropriate and safe to do so, I will discuss a proposed disclosure with you beforehand. There may be circumstances where this is not possible or appropriate. Where information needs to be shared, I will aim to disclose only what is necessary for the purpose.

Confidentiality of client and third-party information

Supervision often involves discussing sensitive information about clients, service users, colleagues or other individuals. You remain responsible for ensuring that information brought into supervision is handled in accordance with your own professional confidentiality obligations, client agreements, organisational policies and relevant data protection requirements. You should anonymise or pseudonymise client information wherever possible. Identifiable information should only be shared where there is a clear and appropriate professional justification. Any discussion of client material will be handled in accordance with relevant confidentiality agreements and organisational requirements. If you are employed or commissioned by an organisation, it is your responsibility to ensure that your supervision arrangements are compatible with its confidentiality, safeguarding and information-sharing policies. Any conflict or uncertainty should be raised so that it can be considered before confidential information is shared.

Supervision records

I keep appropriate records of supervision to support continuity, professional accountability and the quality of the supervisory relationship.

Records may include:

• Date and duration of sessions.
• Key themes and areas of professional reflection.
• Significant ethical, clinical or safeguarding matters discussed.
• Agreed actions, recommendations or areas for further consideration.
• Relevant learning and development objectives.
• Any agreed review points.

Records will be proportionate, factual and limited to what is reasonably necessary. They are not intended to be a verbatim account of supervision discussions. Supervision records will be stored securely and retained in accordance with TSC's retention arrangements, professional responsibilities and applicable data protection requirements. Where supervision is privately funded, records are maintained by TSC as part of the supervisory relationship. Where supervision is funded by an organisation, the arrangements for access to records, reporting and any organisational requirements will be agreed in advance. The organisation does not automatically receive the full content of confidential supervision discussions or detailed supervision records simply because it pays for the service. Any request for access to supervision records will be considered in accordance with the relevant data protection legislation, confidentiality obligations and the rights of other individuals.

My own professional supervision

As a supervisor, I also attend regular professional supervision to reflect on my supervisory work, consider ethical and professional responsibilities and maintain the quality of the service I provide. Relevant aspects of our supervisory relationship may therefore be discussed with my own supervisor. I will take reasonable steps to anonymise or minimise identifying information wherever possible. My supervisor is also expected to respect confidentiality and handle information appropriately.

Privately funded supervision

Where you are paying for your own supervision, the agreed session fee will be payable by you directly to TSC.

Unless otherwise agreed, payment is required either at the beginning of the session or within 48 hours of the session taking place. Payment details will be provided separately. Any additional sessions, group supervision or other services will be agreed in advance, including the relevant fee.

Organisation-funded supervision

Where an organisation commissions or funds your supervision, the organisation will normally be responsible for the agreed supervision fees. In these circumstances, you will not personally be charged for the supervision sessions covered by the organisational arrangement.

The following details will be agreed: (please complete these details in the form below)

The organisation's responsibility for payment does not remove your responsibility to attend, engage with supervision and comply with the agreed cancellation arrangements. The organisation may receive limited administrative information where necessary, such as confirmation of attendance, session dates, hours provided, invoicing details or agreed service-delivery information. The content of confidential supervision discussions will not routinely be shared with the organisation. Any additional reporting, feedback or information-sharing arrangements must be discussed and agreed in advance, including the purpose, scope and limits of confidentiality. Where an organisation requires information about professional concerns, safeguarding, competence or risk, the relevant arrangements and responsibilities will be considered in accordance with this agreement, applicable professional standards and any agreed organisational procedures. Important: The organisation's role as the paying or commissioning party does not automatically make it a participant in the confidential supervisory relationship or give it unrestricted access to supervision discussions or records.

Cancellation and missed appointments

A minimum of 48 hours' notice is required if you need to cancel or rearrange a supervision appointment. Appointments cancelled with less than 48 hours' notice, or missed without prior notice, will normally incur the full agreed session fee unless exceptional circumstances apply or an alternative arrangement has been agreed.

Where supervision is privately funded:

The supervisee remains responsible for the cancellation fee.

Where supervision is organisation-funded:

The cancellation fee will normally be invoiced to the commissioning organisation in accordance with the agreed organisational payment arrangements. The supervisee will not personally be charged for this fee unless a separate arrangement has been expressly agreed in writing. It is important to understand that a late cancellation or missed appointment does not count as a completed supervision session and does not replace the supervision required for your professional or organisational responsibilities. Where a cancelled session needs to be rearranged, the replacement supervision session will be charged separately to the organisation at the agreed session rate.

This means that the organisation may be invoiced for both:

• The late cancellation or missed appointment; and
• The replacement supervision session subsequently provided.

For example, where an organisation funds supervision and a supervisee cancels with less than 48 hours' notice, the organisation may be charged for the missed appointment in accordance with the agreed cancellation terms. As the cancellation does not count towards the supervisee's required supervision, a replacement session will still need to take place and will be charged separately. This means the organisation may incur two charges: one for the late cancellation and one for the replacement session. This arrangement protects the supervisor's reserved appointment time while ensuring the supervisee receives the supervision required. Supervisees are therefore encouraged to provide as much notice as possible if they are unable to attend. Any exceptional circumstances will be considered individually.

Changes to supervision arrangements

If either party wishes to change the agreed frequency, duration, format or other arrangements, this should be discussed in advance wherever possible. Additional sessions may be arranged where appropriate and will be charged at the agreed rate. If your employment, caseload, professional responsibilities or commissioning arrangements change, please inform me so that we can review whether the existing supervision arrangements remain suitable. Where an organisation funds your supervision, any changes affecting fees, frequency or commissioning arrangements may also need to be agreed with the organisation.

Online and telephone supervision

Where supervision takes place online or by telephone, both parties are responsible for taking reasonable steps to protect privacy and confidentiality. You should ensure that you are in a private environment where you can speak freely and are unlikely to be overheard or interrupted. I will also take reasonable steps to provide a confidential setting. Please use a secure internet connection where possible and avoid public or shared devices when discussing sensitive information. No online platform or electronic communication method can guarantee absolute security. If technical difficulties interrupt a session, we will agree the most appropriate way to continue, reconnect or rearrange the appointment. If confidentiality cannot be maintained, or the connection is unsuitable for effective supervision, the session may need to be paused or rearranged.

Digital communication and artificial intelligence

Email, text message and telephone communication should generally be used for arranging appointments, discussing practical matters and sharing brief administrative information. Supervision is primarily provided during scheduled appointments; however, the supervisee may contact the supervisor between booked sessions for appropriate professional guidance or support where reasonably required and within the agreed supervisory arrangements. Depending on the frequency and duration of this additional contact, a further fee may apply. Any additional charges and the circumstances in which they would apply will always be discussed and agreed in advance. TSC may use digital systems to support the administration and delivery of its services, including electronic calendars, secure document storage and communication platforms. Confidential supervision material and identifiable client or third-party information must not be entered into publicly available AI tools where this could compromise confidentiality or data protection responsibilities. Any use of digital or AI-supported tools will be carefully considered in relation to privacy, security, confidentiality and professional obligations.

Professional boundaries and responsibilities

Maintaining appropriate professional boundaries is essential to an effective supervisory relationship.

Both supervisor and supervisee agree to:

• Treat each other with respect and professionalism.
• Maintain appropriate confidentiality.
• Be open and honest about professional concerns and difficulties.
• Respect agreed appointment times and arrangements.
• Raise concerns about the supervisory relationship at an appropriate opportunity.
• Avoid conflicts of interest and inappropriate dual relationships.
• Maintain clear professional boundaries in communications outside sessions.

I will aim to provide supervision that is inclusive, respectful and free from discrimination. Differences in professional experience, identity, background or perspective will be approached with openness and respect.

Responsibility for professional practice

Supervision supports professional reflection, decision-making and accountability. It does not transfer the supervisee's professional responsibilities to the supervisor.

As a supervisee, you remain responsible for:

• Your own professional decisions and actions.
• The clients or service users you work with.
• Meeting the requirements of your professional body, regulator, employer or commissioning organisation.
• Maintaining appropriate records and managing confidentiality.
• Following relevant safeguarding, risk management and reporting procedures.
• Seeking additional advice or support where necessary.

As supervisor, I will provide appropriate professional guidance, reflection and challenge, and will raise concerns where I believe further action or consideration may be necessary. Where significant concerns arise regarding client welfare, professional conduct, competence or safety, we will consider the appropriate steps, including any relevant organisational or professional reporting requirements. Supervision should not be relied upon as a substitute for immediate safeguarding action, organisational escalation or emergency procedures.

Breaks, reviews and endings

We will periodically review the supervisory relationship to ensure that the arrangements remain appropriate, useful and responsive to your professional needs. The agreement will normally be reviewed at least annually, or sooner if there are significant changes to your work, responsibilities or supervision requirements. Either party may request a review or raise concerns about the supervisory relationship at any time. If either party wishes to end the arrangement, reasonable notice should be given wherever possible. We will aim to bring the supervisory relationship to a considered and professional conclusion, including any outstanding actions or necessary arrangements for alternative supervision. Where supervision is organisation-funded, any ending or change to the arrangement should also be communicated to the relevant organisational contact where appropriate. I will give reasonable notice of planned breaks, such as holidays or other periods of absence. If unexpected illness or other circumstances prevent me from providing supervision, I will take reasonable steps to communicate with you and discuss alternative arrangements where possible.

Complaints and resolving difficulties

I hope you will feel able to raise any concerns about the supervisory relationship directly with me. Where either party is unhappy with any aspect of our work together, the first step will normally be to discuss the matter openly and seek a mutually acceptable resolution. If we are unable to resolve the concern, or if the nature of the concern makes direct discussion inappropriate, the relevant professional body's complaints or conduct procedures may be considered. Where supervision is organisation-funded, the organisation's relevant procedures may also apply. Any organisational involvement will be considered in accordance with confidentiality, professional obligations and the arrangements agreed at the outset. As a BACP Accredited Member, I am also subject to the BACP Professional Conduct Procedure where applicable.

Data protection and privacy

TSC is an independently operated sole-trader business. Jayne Roberts, trading as Therapeutic Supervision & Consultancy, is the data controller responsible for personal information processed in connection with TSC services. Personal information is handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information may include your contact details, professional information, supervision agreements, appointment and attendance records, payment information and relevant supervision records. Where an organisation commissions or funds supervision, limited information may be shared with that organisation for legitimate administrative, contractual or professional purposes, as explained in this agreement and the TSC Privacy Notice Further information about how your personal information is collected, used, shared, stored and retained, and your rights in relation to it, is available in the separate TSC Privacy Notice.

Please read the Privacy Notice alongside this agreement.

Agreement

By signing this agreement, you confirm that:

• You have read and understood this Professional Supervision Agreement.
• You have had the opportunity to ask questions and discuss any aspect of the arrangements.
• You understand the purpose and nature of professional supervision.
• You understand the limits of confidentiality and the circumstances in which information may need to be shared.
• You understand your responsibilities in relation to client confidentiality and the anonymisation of case material.
• You understand that supervision records will be maintained appropriately.
• You understand that supervision supports but does not replace your own professional accountability.
• You understand the agreed payment and cancellation arrangements.
• Where an organisation funds your supervision, you understand the distinction between your responsibility to attend and the organisation's responsibility for payment.
• You agree to work within the terms of this agreement.

This agreement forms the basis of our supervisory relationship. Any significant changes will be discussed and recorded.